Bobs Furniture Secaucus

Bobs Furniture Secaucus

Horrible experience and quite honestly would not recommend it. Service upon entry is welcoming. Furniture is pretty and priced average and some one sale. Both a queen and full bed set that i purchased were not durable whatsoever. The side rails are dull and both broke on separate occasions. Bobs fixed my first purchase but neglected to help me on my second purchase, even the third party Guardian Insurance sent men to see and fix the matter and again neglected to help me fix the side rail. Not great service, cheap wood, pointless warranty and insurance. *****12/14 After reaching out to me Bob Reps were very understanding and patient with my case. Men were able to come and asses the piece needed for my bed to be back to normal. After a few calls and arrangements with Audrey and Wendy(whom were beyond professional), my bed was fixed and once again I was glad to be a Bobs Customer. Bobs definitley looks out for you and I will certainly continue to purchase from them 😉
bobs furniture secaucus 1

Bobs Furniture Secaucus

Horrible experience and quite honestly would not recommend it. Service upon entry is welcoming. Furniture is pretty and priced average and some one sale. Both a queen and full bed set that i purchased were not durable whatsoever. The side rails are dull and both broke on separate occasions. Bobs fixed my first purchase but neglected to help me on my second purchase, even the third party Guardian Insurance sent men to see and fix the matter and again neglected to help me fix the side rail. Not great service, cheap wood, pointless warranty and insurance. *****12/14After reaching out to me Bob Reps were very understanding and patient with my case. Men were able to come and asses the piece needed for my bed to be back to normal. After a few calls and arrangements with Audrey and Wendy(whom were beyond professional), my bed was fixed and once again I was glad to be a Bobs Customer. Bobs definitley looks out for you and I will certainly continue to purchase from them 😉
bobs furniture secaucus 2

Bobs Furniture Secaucus

Don't bother buying anything here. Their furniture quality is lower than IKEA. Its basically cheap compressed wood covered in paint. Do not buy anything from Sotero. He was the most incompetent salesman ever. He lied and told me I would be able to have a bed without my head board which would arrive later because it was on back order. When the movers came in with most of my furniture they said they couldn't build my bed without the headboard. I called and was given absolutely no solution but to wait and sorry. . I had to sleep without a bed for 3 weeks on the FLOOR. First he told me I would get my headboard the following week of my order when in fact I was never ever informed that I would actually be receiving my furniture 2 weeks later. Had I not been smart enough to call to make sure I would've been home twiddling my thumbs waiting for my furniture to arrive. I was told I would receive store credit for this mistake which turned out to be a LIE. They just didn't want to take my furniture back when I asked to do so. So in order to make me change my mind they offer “credit” once I receive my last piece of furniture after I take a “survey” Originally I was told I'd get my drawer chest a month later (September 3) which was fine but once again I was never informed that it would actually come 2 weeks later than that. I have all my furniture now and I call to ask for my store credit and of course they tell me that doesn't exist in their policy. Now you can imagine how livid I was. I tried to return my furniture and now they're saying they that they don't do refunds. I went as far as to request them to listen to the conversation I had with their associate because it wasn't my fault I was misled and had I not been told this then I wouldve never stood with them. Its unfair they have incompetent representatives in stores and over the phone and us customers have to suck it up. Now that its after 30 days I'm stuck with them. I will never do business with them again and make sure to spread the word in every outlet I possibly can. They are a horrible company with poor furniture and service. Don't be a victim to their traps . . or stuck waiting for your furniture for a month and a half. They ruined my first month experience in my new apartment ever. Snapchat, Instagram, Facebook, Yelp, Group Chats, and every single person that asks where I got my furniture will get a screenshot of this review and I'll make sure none of my friends ever but anything from here. They're better off at mom and pop furniture shops who deserve our hard earned money. The amount of 1 stars they have over a 5 star should tell you enough honestly. . .
bobs furniture secaucus 3

Bobs Furniture Secaucus

Don't bother buying anything here. Their furniture quality is lower than IKEA. Its basically cheap compressed wood covered in paint. Do not buy anything from Sotero. He was the most incompetent salesman ever. He lied and told me I would be able to have a bed without my head board which would arrive later because it was on back order. When the movers came in with most of my furniture they said they couldn't build my bed without the headboard. I called and was given absolutely no solution but to wait and sorry. . I had to sleep without a bed for 3 weeks on the FLOOR. First he told me I would get my headboard the following week of my order when in fact I was never ever informed that I would actually be receiving my furniture 2 weeks later. Had I not been smart enough to call to make sure I would've been home twiddling my thumbs waiting for my furniture to arrive. I was told I would receive store credit for this mistake which turned out to be a LIE. They just didn't want to take my furniture back when I asked to do so. So in order to make me change my mind they offer “credit” once I receive my last piece of furniture after I take a “survey”Originally I was told I'd get my drawer chest a month later (September 3) which was fine but once again I was never informed that it would actually come 2 weeks later than that. I have all my furniture now and I call to ask for my store credit and of course they tell me that doesn't exist in their policy. Now you can imagine how livid I was. I tried to return my furniture and now they're saying they that they don't do refunds. I went as far as to request them to listen to the conversation I had with their associate because it wasn't my fault I was misled and had I not been told this then I wouldve never stood with them. Its unfair they have incompetent representatives in stores and over the phone and us customers have to suck it up. Now that its after 30 days I'm stuck with them. I will never do business with them again and make sure to spread the word in every outlet I possibly can. They are a horrible company with poor furniture and service. Don't be a victim to their traps . . or stuck waiting for your furniture for a month and a half. They ruined my first month experience in my new apartment ever. Snapchat, Instagram, Facebook, Yelp, Group Chats, and every single person that asks where I got my furniture will get a screenshot of this review and I'll make sure none of my friends ever but anything from here. They're better off at mom and pop furniture shops who deserve our hard earned money.The amount of 1 stars they have over a 5 star should tell you enough honestly. . .

Bobs Furniture Secaucus

I will give Bobs an overall three stars. People give this place bad reviews because they expect the best furniture for half the price. If that's how you feel might as well save the trouble and order from Amazon. Some of the furniture here is not the best but you can find a few decent items here and there. I will be honest, I always check the pit since sometimes you will find furniture in there for half the price and it will absolutely have nothing wrong with it. If you ask the workers many of the items are returns and sometimes it's due to people just not liking the furniture; doesn't mean anything is wrong with it. But most of the times it is because it has flaws so be careful to inspect the furniture. The customer service is ok here some people are nicer than others. Talk to my bro Omar in the pit he was a nice guy and patient with me and my parents. Anyway I needed to get a dresser and I found one for half the price and without a scratch on it. So I'm satisfied as a customer. Btw they also have a decent snack bar for all customers, so thanks for the ice cream and coffee.

Bobs Furniture Secaucus

Bobs Furniture Secaucus
Bobs Furniture Secaucus

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